Refund and Returns Policy

Refund and Returns Policy

Overview

If you are not satisfied with the item you received, you can get an exchange if the following situation happens:

First. The product you received is not the same as the picture, or there is some defect or broken part on the goods, we can provide an exchange(and remember that do not remove the plastic handle protector on the handle, cos once removed we assumed the bag was used and cannot exchange) (Please contact us first, and the return request must be no later than 3 days from the day you received it,  because we can not identify if the damage made by customer or ourself ).

Notice: Please provide an actual picture of damaged goods, we will not accept the returned case without proof.

we do not accept exchange/discount/offer if you just simply don’t like:
for the design of bag, size, color, and Hardware tone.

The Reason we fixed this rule is because:
Customers will simply order to try on the size and strap length.
Because this will be a huge problem if we allow customers to change in this way.
Hope every customer understands and double-check your order once submitted.
Even if with a defect we only provide change same color same size bag.
This rule is fixed to make sure customers won’t simply order this n that to have a look n change another bag

Note: For any reason for returning parcels, the shipping cost fee will be on the customer side, and if there is an import tax charge you will be responsible to pay for it. We don’t take any responsibility for the custom to seize the parcel returned.

 

Second. If the quality is not the problem, you would like to cancel the order due to you changing your choice, we can accept an exchange. But the products need to be packaged intact and unused. The return shipping fee should be in your account. Moreover, you need to pay the restocking fee per item. If your order’s total price is under 500$, the restocking will be 40$, and above 500$ total price,  will be 80$ restocking fee.

Third. If you provide the wrong shipping address, we shipped out the package lead to it can not delivery successful, we need to reship the items, and we will charge the reship fee. And if you would like to cancel the order, you also need to pay the restocking fee.

For any further details, please feel free to contact us.

Fourth.If you are not interested in that item anymore without any reason, and you want to make an exchange. It is also feasible in that case. But you need to pay the reshipping fee, too

We are not responsible for the compensation and the resend fee when you ship back the package to us. When you send them back please make sure the products is well enough and without damage. After you send it back please remember to email us the tracking number. We do not assume items are damaged during transport.

 

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at {email address} and send your item to: {physical address}.

 

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

 

Shipping returns

To return your product, you should mail your product to: {physical address}.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

 

Need help?

Contact us @ email for questions related to refunds and returns.